In the wake of paradigm-shifting events, businesses are often forced to reexamine certain strategies. This is particularly true when it comes to customer support. For consumers, resolving product or service issues in the midst of an already stressful situation can...
As artificial intelligence (AI) becomes synonymous with modern business, you’ll hear the term digital transformation a lot. If you’re not familiar, here is the definition borrowed from our Ultimate Guide to Digital Transformation: Incorporating new business...
If you work within the information technology (IT) space, you’re probably aware of the issues we’re going to address here. If you’re not an IT professional, this blog will hopefully offer a comprehensive look at some common IT-related pain points—and some fantastic...
A paradigm shift is happening in business. The evolution of technology and information is altering the landscape in ways that were hard to imagine just a decade ago. Thousands of companies are embracing the change, but far more are yet to undergo a SaaS-powered...
Support agents are the proverbial heroes of the modern enterprise. From customer satisfaction to IT troubleshooting, the service pros are charged with keeping clients happy and productivity buzzing. And as they say, with great power, comes great responsibility. This...
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