capacity logo
  • Platform
    • ANSWER
      • Cobrowse
      • Cloud Drive
      • Helpdesk
      • Knowledge Base
      • LiveChat
      • Surveys
    • AUTOMATE
      • Guided Conversations
      • Document Processing
      • RPA
      • Session Replay
      • Workflows
    • BUILD
      • Articles
      • Apps
      • CapacityDB
      • Developer Platform
      • Interfaces
      • LiveDB
    • HOW IT WORKS
      • Discover how we answer questions, automate tasks, and build solutions to any business challenge.
      • Learn More
  • Use Case
    • CUSTOMER TEAMS
      • Customer Support
      • Contact Center
      • See All
    • INTERNAL TEAMS
      • Employee Experience
      • Human Resources
      • See All
    • INDUSTRIES
      • Mortgage

        AI solutions for borrowers and loan officers

      • Education

        Improve student outcomes at a lower cost

      • Software

        Drive engagement on your platform

      • Insurance

        Automate support for the insurance industry

      • See All
  • Pricing
  • Customers
    • ㅤ
      • A Letter From Our CEO

        Hear directly from David Karandish

      • Customer Onboarding Process

        Let’s help you get started

      • Customer Success Stories

        Read success stories of our customers

    • ㅤ
    • ㅤ
      • PRMG CUSTOMER SPOTLIGHT

        Discover how PRMG is using Capacity to deflect 1000s of tickets each week and freeing their team up to close more loans.

      • Learn More
  • Resources
    • GUIDES: A – E
      • AI and Automation in Higher Education
      • AI and Automation in Mortgage
      • Chatbots
      • Cloud Storage
      • Customer Experience
      • Digital Transformation
      • Employee Experience
      • Enterprise AI
      • Enterprise Search
    • GUIDES: F – Z
      • Future of Work
      • Helpdesk Solutions
      • Intelligent Document Processing
      • Knowledge Management
      • Rpa and Workflows
      • Support Automation
    • LIBRARY
      • Blog
      • FAQ
      • Podcast
      • Resources
      • Support
      • Status
  • Company
    • Careers
    • Contact Us
    • Ethics
    • Partners
    • Press
    • Security
Log in Create an Account
  • Platform
    • Answer
      • Cloud Drive
      • Cobrowse
      • Help Desk
      • Knowledge Base
      • Live Chat
      • Surveys
    • Automate
      • Guided Conversations
      • Intelligent Document Processing
      • Session Replay
      • Workflows
    • Build
      • App Center
      • CapacityDB
      • Dev Platform
      • Interface Platform
      • LiveDB
      • Articles
  • Use Cases
    • Customer Teams
      • Customer Support
      • Contact Center
      • See All
    • Internal Teams
      • Employee Experience
      • Human Resources
      • See All
    • Industries
      • Mortgage
      • Education
      • Software
      • Insurance
      • See All
  • Pricing
  • Customers
    • Letter from our CEO
    • Customer Onboarding
    • Customer Success Stories
  • Resources
    • Guides: A-E
      • AI and Automation in Higher Education
      • AI and Automation in Mortgage
      • Chatbots
      • Cloud Storage
      • Customer Experience
      • Digital Transformation
      • Employee Experience
      • Enterprise AI
      • Enterprise Search
    • Guides: F-Z
      • Future of Work
      • Helpdesk Solutions
      • Intelligent Document Processing
      • Knowledge Management
      • Podcast
      • RPA and Workflows
      • Support Automation
    • Library
      • FAQ
      • Resource Library
      • Support
      • Status
  • Company
    • About Us
    • Careers
    • Contact Us
    • Ethics in AI
    • Partners
    • Security
    • All Press
5 Reasons Why Advances in NLP Can Enhance a Helpdesk

5 Reasons Why Advances in NLP Can Enhance a Helpdesk

by Dave Costenaro | Oct 26, 2020 | Helpdesks, Natural Language Processing

One of the questions we get asked the most is “What are the advantages of Natural Language Processing (NLP)?”  Helpdesks literally run on human language—adding organizational structure, keyword tags, workflows, and more to incoming questions and...
Staying Productive Despite Today’s Disjointed Tech

Staying Productive Despite Today’s Disjointed Tech

by Dave Costenaro | Jun 24, 2020 | Automation, Process Automation, Productivity

We stand on the shoulders of giants in the current age. Consider any IT, cybersecurity, or programming job. We don’t have to complete the basic mathematics and physics necessary to use computer science. When it comes to computer hardware, we don’t have to construct...
The Two Buckets of RPA Solutions

The Two Buckets of RPA Solutions

by Dave Costenaro | Oct 24, 2019 | AI in the Workplace, Artificial Intelligence, Automation, Future of Work, Process Automation

If you use enterprise software, you’re probably aware that Robotic Process Automation (RPA) is sprouting up everywhere. If you run down the list of techno-charged buzzwords, it’s one of the most trending offenders. Despite all the discussion, there’s still a lot...
Roll Up Your Sleeves for Some NLP Modeling

Roll Up Your Sleeves for Some NLP Modeling

by Dave Costenaro | Dec 6, 2018 | Artificial Intelligence, Natural Language Processing

In a previous blog post, I described how advances in machine learning techniques are driving natural language processing forward at incredible speeds. Today, I’ll talk through the details of some of the most important of these innovations and how we think about...
New AI Model Exceeds Human Performance at Question Answering

New AI Model Exceeds Human Performance at Question Answering

by Dave Costenaro | Nov 21, 2018 | Artificial Intelligence, Natural Language Processing

Big things are shaking at the intersection of natural language processing and machine learning. Modern machine learning techniques have captured the public’s imagination by making huge strides in the computer vision field. Vision tasks like facial recognition, medical...

Recent Posts

  • How Our Engineering Team Uses the Product they Built
  • Three Signs Your Support Team Needs a Helpdesk Solution
  • How Capacity Uses Capacity: Featuring Our Customer Success Team
  • Q&A with the SaaStr Annual 2022 Ground Team
  • How Capacity Uses Capacity: Featuring our HR and Finance Team

Recent Comments

    Archives

    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • April 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018

    Categories

    • 2022 Events
    • AI in the Workplace
    • Artificial Intelligence
    • Automation
    • Awards
    • Capacity Careers
    • Certifications
    • Chatbot
    • Conference
    • Credit Unions
    • Customer Experience
    • Customer Spotlight
    • Demo
    • Digital Mortgage 2018
    • Digital Mortgage 2019
    • Digital Mortgage 2021
    • Education
    • Enterprise Search
    • Financial Services
    • Future of Work
    • Helpdesks
    • Higher Education
    • How Capacity Uses Capacity
    • HR Tech
    • Human Resources
    • Inman Connect
    • Intelligent Document Processing
    • InVest 2019
    • Knowledge Management Systems
    • Knowledge Sharing Platform
    • MBA 2019
    • Mortgage Industry
    • Natural Language Processing
    • Pharmaceutical
    • Process Automation
    • Productivity
    • Real Estate
    • Recruiting
    • SaaS
    • Security
    • Series A
    • Support Automation
    • Team Member Spotlight
    • Uncategorized
    • Wealth Management
    • Workflows

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Looking to maximize your team’s capacity?

    We’d love to show you how the Capacity platform can boost revenue, increase productivity, and ensure compliance.

    Create an Account
    Request a Demo
    Capacity logo in white
    Company
    Resources
    Industries
    About Us
    Blog
    Banking
    Careers
    Support
    Education
    Contact Us
    Status
    Industrial & Manufacturing
    Events
    FAQ
    Insurance & Reinsurance
    Ethics in AI
    Mortgage
    Partners
    Software
    Press Room
    Wealth Management

    About Capacity

    Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

    Capacity instagram

    Privacy Policy | Terms of Use

     

    This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settings Accept
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled

    This is an necessary category.

    Non Necessary

    This is an non-necessary category.

    Save & Accept